Thank You for Visiting Puerto Rico Tour Desk
Kiosk #1 Plaza Colon Old San Juan, Puerto Rico 00901
No Passport Required For US Citizens
Tel: 787-710-1109

By using  (as used herein, the “site”), or using any of the products, tours, services or affiliated sites listed or obtained through the site or from the Company (as such term is defined herein) you signify your assent to these Terms and Conditions in electronic form immediately.

You must read this agreement before using our services and booking a tour. By using our site and booking a tour, you are agreeing to the Terms & Conditions in this Agreement. 

If you do not agree to all of these Terms and Conditions of use, do not use this Site or book tours.


The Site is owned and operated by Puerto Rico Tour Desk Corp., a Puerto Rican corporation. As used herein, referred to herein as the “Company”.  The Company may revise and update these Terms and Conditions at any time. Your continued usage of the Company Site or Products (as such term is defined herein) will mean that you accept those changes.

You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public other otherwise use Company or Site content in anyway except for personal use without the written consent from the Company.


Once the Company has agreed to deliver a Product or Service to you and your payment has been processed, there is a binding contract between you and the Company. 

The Company uses a third party service to process your credit card information. For more information, please contact us at

Prices listed on our site our per person, unless otherwise specified. Prices are subject to change without notice until a booking is confirmed. Unless otherwise specified, prices do not include any local taxes or use fees. Prices do not include tips/gratuities to tour directors, drivers or local guides. Prices do not include any items of personal use including food & beverages unless specified otherwise.

Prices are quoted in US Dollars and you are responsible for any foreign transaction fees that may occur.  Your bank, credit or debit card company may convert your payment into US Dollars and charge fees for the transaction. Please contact your bank or card company if you have any questions concerning any applicable conversion fees. 

Any cancelations must be made by telephone at least 48 hours prior to the commencement of the Tour.  The cancelation date will determine refunds as descripted below.   

All cancelations must be done by telephone by calling and confirming a cancelation.  You can call 787-710-1109. Canceling a product or service does not guarantee a refund. For our refund policy, see below. 


No refunds are available after a tour or service has commenced, or in respect to package, accommodation, meals or any other service utilized.

If a cancelation is done and confirmed by telephone within 48 hours of the tour commencement, there are no cancelation fees. 

If you cancel less than 48 hours prior to the tour commencement, no refunds will be granted and you will be charged 100% cancellation fee.    

If you fail to show up at the designated meeting location and time, no refund will be granted. If you decide to abandon the tour at a time during the tour, no refund will be granted and you are responsible for your transportation back, to your desired location. 

You are responsible to verify any minimum age requirements, maximum weight requirements, minimum height/weight requirements, etc. to participate. If one or more of these requirements is not fulfilled, no refund will be granted if participation is denied on site by the vendor.  These restrictions are designed for your safety and well being and in many cases are part of local legal and/or insurance requirements. 


It is your responsibility, regardless of nationality or destination; to check with the consulate you are visiting for current entry requirements. As visa and health requirements change without notice, we recommend you verify health and visa requirements wit the appropriate consulate prior to your departure.

We strongly recommend you purchase comprehensive travel insurance prior to your departure. If you cancel your trip or significantly alter travel dates, many policies will reimburse any cancelation fees you may be exposed to. 


You agree to use this site for legitimate, lawful, non-commercial purposes that to do not in anyway infringe the rights of, restrict or inhibit anyone’s enjoyment of the site or services or products provided by the Company. 

You may not use this site to recruit, solicit or contact Company guides for employment or contract unless you have received prior written permission by the Company.

You represent and warrant that you have not been previously suspended by the Company and are not a direct competitor of the company. 


Except as specifically stated on this Site, neither Company nor any of its officers, directors, managers, employees, shareholders, members, tour providers, affiliates, LICENSORS, SUPPLIERS, agents or other representatives will be liable for any damages arising out of or in connection with the use of products or services provided by the Company.

Under no circumstances will the Company or it’s representatives be liable for any of the following (1) loss of data, business, opportunity, revenue or anticipated profits, opportunity, (2) injury, damage, sickness, pilferage, loss, accident delay or irregularity, liability or expense to person or property due to act of default from an affiliated company or person providing products or services included. 

You acknowledge that all travel & tours involve an element of risk and that some tours offered on the site may be adventurous in nature and may involve a significant level of personal risk.  You hereby assume all such risk and you, your estate, your family, heirs an assignees, hereby release the Company from all claims and causes of action whatsoever arising from injury, death or other damages that may occur by your participation in the products or services provided by the Company, including any employee, officer, agent, contractor or assignee of the Company, whether such negligence is passive or active. 

This Site or THE PRODUCTS (INCLUDING, WITHOUT LIMITATION, the information OR services PROVIDED IN CONNECTION THEREWITH). This is a comprehensive limitation of liability that applies to all damages of any kind including, but not limited to, compensatory, direct, indirect, or consequential damages, loss of data, income or profit, loss or damages to property, and claims of third parties. THE Company’s liability to you shall in no event exceed the amount you have paid to the Company during the previous SIX (6) months.

The Company will use its best efforts to protect the data entered by you on its Site; however, Company does not guarantee continuous service, service at any particular time, integrity of data, information or content stored or transmitted via the Internet.


You agree to indemnify, defend, and hold harmless Company, its officers, directors, managers, employees, shareholders, members, agents, providers, merchants, sponsors, licensors, suppliers, and affiliates from and against all claims, actions, demands, judgments, losses, and liabilities (including, without limitation, costs, expenses and attorneys’ fees) by you or any third-party resulting or arising, directly or indirectly, out of your use of the Site, the Products or Services offered (including, without limitation, tours) or your violation of these Terms and Conditions.


The Company is not liable for any default or delay if such default or delay is caused, either directly or indirectly, by forces beyond its reasonable control including, but not limited to, fire, flood, acts of God, labor disputes, accidents, acts of war or terrorism, acts of government or other legal order, interruptions of transportation or communications, supply shortages or the failure of any third party to perform any commitment relative to the obligations under this agreement.


We make no representation that the content on the Site or the Products are appropriate, legal or available for use in other locations outside the United States. Those who choose to access the Site or Products from other locations do so on their own initiative and are responsible for compliance with applicable local laws. Any claim relating to the Site, Products or content provided through the Site shall be governed by the internal laws of Puerto Rirco, without reference to its choice of law provisions.  Any dispute relating in any way to your visit or use of the Site must be submitted to confidential arbitration in San Juan Puerto Rico, except that, to the extent you have in any manner violated or threatened to violate the Company’s intellectual property rights, the Company may seek injunctive or other appropriate relief in any state or federal court, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under these Terms and Conditions shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms and Conditions shall be joined to an arbitration involving any other party subject to these Terms and Conditions, whether through class arbitration proceedings or otherwise.


These Terms and Conditions represent the entire agreement between the parties with respect to the subject matter thereof, and supersedes all previous agreements, whether oral or written. You have the right to receive these Terms and Conditions in non-electronic form. You may request a non-electronic copy of these Terms and Conditions either before or after you electronically accept these Terms and Conditions. To receive a non-electronic copy of these Terms and Conditions, please send an e-mail to


Company reserves the right to make changes to its Site, Products, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. Your use of the Site or Products shall be void where prohibited by law.


The Company truly believes in keeping your information confidential. We will only use your personal information for the purposes of enhancing your Company experience. We will not share your information with any parties other than required for your own safety and booking of tours. 


Cookies are small pieces of information passed by a web server to your browser. Personal information is not stored in Company cookies. We use cookies to remember non-personal technical information, including your IP address.


The Company Site does not knowingly collect or use any personal information from children under the age of 18 without obtaining verifiable parental consent. The Company also does not sell any Products for purchase by those under the age of 18. If you are under 18, you may only use the Site or Products with the involvement of a parent or guardian. If you are under 18, you may not make any bookings without a parent or guardian’s consent.


Though we make every effort to preserve your privacy we may need to disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or to comply with a legal process served on the Company, the Site.


You are responsible for providing accurate, timely & completely information in connection with using this site.  The Company is not responsible for any claims relating to inaccurate, untimely or incomplete information provided to us by you.

Company protects the security of your information during transmission by using third party providers who use Secure Sockets Layer (SSL) software, which encrypts information you input.

The Company may enter into relationships with tour providers, advertisers or other companies that provide products or services that we believe may be of interest to you. The Company will share your name, address, e-mail address and/or telephone number (“Personal Information”) with those partners in order to help them send you information that we believe will be beneficial to you. We may share non-identifiable aggregated information with these companies. We will not disclose your credit card or bank account information for these purposes. The Company may also provide Personal Information to any of its affiliated businesses.


Please relay any questions you may have pertaining to our above stated policies to our customer service department at 787-710-1109, or email us at


If the Company makes changes to any of the Terms and Conditions and/or the Privacy Notice, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We reserve the right to change, modify, add or remove portions of the Terms and Conditions and/or this Privacy Notice at any time, and any changes will become effective immediately upon being posted unless Company advises you otherwise. Your continued use of the Site and/or the Products after the Terms and Conditions and/or this Privacy Notice has been amended shall be deemed to be your continued acceptance of the Terms and Conditions and/or the Privacy Notice, as amended (unless you provide written notice to the Company specifically stating that you do not agree to such change or amendment). You should visit this page from time to time to review the then current Terms and Conditions and Privacy Notice because they are binding on you. Certain provisions of these Terms and Conditions and Privacy Notice may be superseded by legal notices or terms located on particular pages of this Site or provided in connection with the Products.